How local delivery works in Ottawa and Gatineau

For businesses

Four steps, one pickup

Built for shops, restaurants and grocers that send out several deliveries a day.

Add your orders

Type them in or paste them from a spreadsheet. We check every address as you add it.
Print the labels

Each package gets a label with a QR code and its 6-digit order code. Your orders become one batch with one pickup.
Hand over the batch

Check that the courier matches the one on your batch page and give them your 4-digit handoff code. They scan every package before they leave.
Follow every stop

Each stop shows as delivered, with the courier’s photo of where the package was left. Anything that can’t be delivered comes back to you.

Along the way

Each step leaves a record you can see on your batch page.

Every address checked

We check each address with Google as you add it. If an address is corrected or has more than one match, you choose the right one.
Stops in route order

When you publish, the stops are sorted closest to farthest from your pickup by driving distance, and each order gets its 6-digit order code.
A handoff you can check

When a courier accepts your batch, your batch page shows their first name, car and plate, and your 4-digit handoff code. Give the packages only to that courier.
Scanned at pickup and at the door

The courier scans every package at pickup and again at each drop-off, so packages don’t go to the wrong address.
A photo of every delivery

Every delivered package comes with the courier’s photo of where it was left. It appears on your batch page as your delivery record.
Returns on the same trip

If a package can’t be delivered, the courier records why and brings it back to your business on the same trip. You see the reason on your batch page.

For couriers

Every courier is reviewed and approved before their first delivery.

Accepts the offer

Before accepting, the courier sees the pickup area, the number of stops, the route distance and the pay. The first courier to accept gets the whole batch.
Picks up the batch

At your pickup, the courier enters your 4-digit handoff code and scans the QR label on every package.
Delivers in route order

The stops go closest to farthest from your pickup. The courier navigates with Google Maps or Waze and sees your customers’ contact details in the app only during the delivery.
Proves each delivery

At the door, the courier checks the address, scans the package and takes a photo of it where it was left.
Brings back what can’t be delivered

Packages that can’t be delivered come back to your business on the same trip, and the courier confirms the return in the app.

Local delivery for Ottawa and Gatineau businesses, projected to be available by February 1, 2027.

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