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Delete your Corsio account

You can delete your Corsio courier account at any time, in the app or by email.

  • Last updated: October 28, 2026

Deleting your account can’t be undone. Read what is deleted and what we keep before you confirm.

In the Corsio app

  1. Open the Corsio app and sign in.
  2. On the map screen, open the menu and tap Account. If the app shows your application status instead of the map, tap Account & privacy there.
  3. Tap Delete account, read what is deleted and kept, and tap Continue.
  4. Enter your password and tap Delete account to confirm.

Finish any delivery in progress and let its updates sync first: an account can’t be deleted during a delivery. If you can’t finish it, contact Corsio support.

By email

Email cango@cangodelivery.ca from the email address of your Corsio account and ask us to delete it. We may ask you to confirm the request. We handle it within 30 days.

Email a deletion request

What is deleted

  • Your courier profile and application: contact details, date of birth, address, licence, vehicle, insurance and work-eligibility information.
  • Every document and photo you uploaded for your application.
  • Your live location (it is also deleted whenever you go offline).
  • Customer details from your past deliveries, and your waitlist entry if you had one.
  • The messages and notes of our review decisions about you.
  • Your login, unless the same email and password are also used for Corsio Partner or for the Corsio website. In that case the login stays for that business account, and only your courier account is deleted.

What we keep, and why

  • Pay and delivery records, without any customer details: each delivery’s business, times, distance, outcome, pay, minimum-pay top-up and payment status, and the delivery audit trail.
  • Only if you earned money with Corsio: your legal first and last name and your email address, for 3 years after your last earning, so that money you earned can still be paid to you and the pay records stay complete.
  • Records of which versions of the Terms of Service, Privacy Policy and Pay terms you accepted, and the fact that your account was deleted.
  • Proof-of-delivery photos, which are the businesses’ delivery records, for up to 90 days.

We keep the other records for 3 years, for Ontario work-record (Digital Platform Workers’ Rights Act) and tax obligations, and then delete them. See the Privacy Policy for details.

Partner businesses

To close a Corsio Partner business account, email cango@cangodelivery.ca from the account’s email address.

Corsio, Ottawa, Ontario. corsio.ca/delete-account.